Contact information

We're Here to Help

Have a question about your order, one of our beauty or makeup products, shipping, returns, or anything else? The Glosim customer support team is here to help.

We aim to provide clear, helpful, and timely assistance throughout your shopping experience.

Customer Support

Email: support@glosimofficial.com

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Saturday: Closed
Sunday: Closed

For order-related inquiries, we recommend contacting us by email so our team can review your order information accurately.

Order Support

When contacting us about an existing order, please include your order number whenever possible.

Our customer support team can assist with:

  • Order status
  • Shipping and tracking
  • Beauty and makeup product questions
  • Returns and refunds
  • Damaged or defective products
  • Incorrect orders
  • Order cancellation requests
  • General product questions

Need Help?

Send us a message and we'll be happy to assist you.

Glosim — Your Beauty. Your Moment.