Payment Policy
Last Updated: October 09, 2026
At OAKREL, we aim to provide a convenient, transparent, and secure payment experience for customers purchasing our wood-care, painting, and home-improvement products.
OAKREL uses Shopify Payments as its primary payment processor.
1. Accepted Payment Methods
OAKREL currently utilizes Shopify Payments to process payments at checkout.
Through Shopify Payments, we accept supported major credit and debit cards, as well as available accelerated checkout options.
The exact payment options available for your order will be displayed before checkout is completed.
Payment method availability may vary depending on location, eligibility, and the payment provider's requirements.
2. Payment Processing
When you place an order, your payment is processed through Shopify Payments and the applicable payment-processing services.
Orders generally proceed after payment has been successfully authorized and completed.
Payment approval may depend on verification by Shopify Payments, its applicable processing partners, and your bank or card issuer.
3. Payment Security
Payment transactions are processed through secure payment systems that use encryption and other appropriate security measures.
OAKREL does not intentionally store complete credit or debit card numbers on its website servers.
Payment information is handled through Shopify Payments and its processing partners according to their respective security practices, privacy policies, terms, and legal obligations.
4. Billing and Customer Information
Customers are responsible for providing accurate and complete billing, contact, and payment information during checkout.
Incorrect or incomplete information may cause payment-processing delays, verification requests, or unsuccessful transactions.
We may contact customers if additional information is reasonably necessary to verify or process an order.
5. Failed or Declined Payments
If a payment is declined, fails authorization, or cannot otherwise be completed, the order may not be processed.
If your payment is declined, please verify your billing details or contact your bank or card issuer.
OAKREL does not control authorization decisions made by financial institutions.
6. Currency and International Payments
Unless otherwise indicated, prices on getoakrel.com are displayed in U.S. Dollars (USD).
The final order amount and applicable payment currency will be displayed during checkout.
OAKREL currently serves customers in:
- United States
- United Kingdom
- France
- Spain
- Belgium
- Germany
Customers paying with an account denominated in another currency may be subject to exchange rates, foreign transaction fees, or conversion charges imposed by their bank or payment provider.
Where currency conversion is offered through checkout, applicable amounts and charges will be displayed in accordance with relevant legal requirements.
7. Pricing, Taxes, and Additional Charges
We aim to provide clear pricing information throughout the shopping and checkout process.
The total amount payable, including applicable taxes and charges collected by OAKREL, will be shown before the purchase is completed.
Free standard shipping is available on orders delivered to the United States, United Kingdom, France, Spain, Belgium, and Germany.
International orders may be subject to applicable customs duties, import taxes, or government-imposed charges depending on the destination and shipping arrangements.
Additional charges payable by customers will be disclosed as required by applicable law.
For further information, review our Shipping Policy.
8. Payment Authentication
Some transactions may require additional verification to help prevent unauthorized payments.
Verification may include:
- Confirmation through a banking application.
- A one-time security code.
- Additional cardholder authentication.
- Other verification procedures required by the payment provider.
Customers in the United Kingdom and European Union may be asked to complete additional authentication under applicable payment-security requirements.
9. Refunds
Approved refunds are handled according to our Return & Refund Policy.
For transactions processed through Shopify Payments, approved refunds will generally be submitted to the original payment method used for the purchase.
For standard returns under our voluntary 30-day policy, we aim to process approved refunds within 10 business days, subject to any shorter legally required timeframe.
Statutory cancellation, withdrawal, and consumer guarantee refunds will be handled within applicable legal deadlines.
After a refund has been processed, your bank or card issuer may require additional time before the funds appear in your account.
10. Order Cancellations
If you need to cancel an order, contact us at support@getoakrel.com as soon as possible.
We will make reasonable efforts to accommodate cancellations before fulfillment or dispatch.
Once an order has shipped, cancellation through the fulfillment process may no longer be possible.
Applicable return and statutory cancellation rights remain available.
If an order is successfully cancelled after payment has been collected, the applicable refund will be submitted to the original payment method.
11. Payment Verification and Fraud Prevention
Orders may be subject to reasonable payment verification and fraud-prevention checks.
We may delay, decline, or cancel orders where payments cannot be successfully verified or where we reasonably suspect unauthorized or fraudulent activity.
If an order is cancelled after payment has been successfully collected, an applicable refund will be submitted to the original payment method.
12. International Customer Rights
Customers in the United Kingdom, France, Spain, Belgium, and Germany may have additional protections under applicable consumer and payment laws.
These may include rights relating to transparent pricing, payment authentication, unauthorized transactions, refunds, and statutory cancellation or withdrawal.
For most eligible online purchases, UK and EU consumers generally have a 14-day statutory cancellation or withdrawal period after receiving goods, subject to applicable exceptions.
Nothing in this policy limits consumer rights that cannot legally be restricted.
13. Payment Policy Summary
- Payment Processor: Shopify Payments.
- Accepted Payments: Supported major credit/debit cards and available accelerated checkout options.
- Currency: USD unless otherwise displayed.
- Shipping: Free standard shipping to all six supported countries.
- Refund Method: Original payment method.
- Payment Security: Secure third-party processing.
- Verification: Additional authentication may be required.
- International Payments: Currency conversion or foreign transaction fees may apply through financial institutions.
14. Contact Us
OAKREL
Address: 5830 E 2nd St, Casper, WY 82609, United States
Phone: +1 (307) 898-2753
Email: support@getoakrel.com
Website: https://getoakrel.com
